Lost Property

Lost Property Management for Airline & Airport Partners

Our dedicated Lost Property team provides a seamless, end‑to‑end service to support your passengers and reduce operational workload for your teams. We handle all found items with professionalism and care, ensuring a compliant, secure, and customer‑focused process from collection to return.

Our service includes:

Specialist handling and secure storage of all items recovered onboard or within your operation
Full passenger communication management via our digital reporting platform, reducing pressure on your frontline teams
Clear, proactive status updates to ensure passengers remain informed throughout the process
Flexible return options, including on‑site collection and delivery through our trusted courier partner

By partnering with us, you can rely on an experienced team committed to delivering a smooth, efficient, and reassuring experience for your passengers — while supporting your operational performance and brand reputation.

Items we do not handle

Items Not Left onboard one of partner Airlines.
If your Airline is not listed as one of our working partners, please visit the Gatwick Airport website for more information: https://www.gatwickairport.com/at-the-airport/passenger-services/lost-property/
Items Left within Gatwick Airport
If you lost your item within Gatwick Airport itself, please visit Lost Property for more information: lostproperty.org • Hold/Checked-In Baggage If you lost your hold baggage/checked in bag, please contact your airline for more information.
Passports
If you lost your passport, these are handed to Border Force Team who can be contacted on +44 (0)1293 50262