Lost Property

If you’ve lost an item onboard your aircraft, our team are here to help!

SkyFix provides a lost property service for passengers arriving at London Gatwick and London Heathrow on our partner airlines. This service covers items left onboard the aircraft that have been recovered on flights arriving into the UK.

If your airline is listed on this page, please register your lost item using the form below. Our dedicated team will keep you updated on the status of your missing item.

Items we do not handle

Items not lost onboard one of partner Airlines.

If your Airline is not listed as one of our working partners, please visit the London Gatwick Airport website for more information: https://www.gatwickairport.com/at-the-airport/passenger-services/lost-property/

Items Left within Gatwick Airport
If you lost your item within Gatwick Airport itself, please visit Lost Property for more information: lostproperty.org 

Hold/Checked-In Baggage

If your hold baggage/checked in bag is lost or missing, please contact your airline for more information.

Duty Free Alcohol or Tobacco

Any Alcohol or Tobacco products left on board are held by Border Force, we do not receive these items. We recommend passengers to contact Border Force directly.

Passports

All found documents are returned to the British Passport Office or your embassy. Any enquiries about lost or stolen British passports can be made to the Passport Office: 0300 222 0000.

Useful Links

Airport Services

At SkyFix, we work hand-in-hand with airports to deliver exceptional passenger care and operational efficiency.

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Airline Services

At SkyFix, we deliver expert solutions that keep your operations running smoothly and your passengers supported at every stage.

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Airline Partners

At SkyFix, we work hand-in-hand with our partner airlines to deliver exceptional passenger care and operational efficiency.

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