Our People

At SkyFix, our people are at the heart of everything we do. With a specialist service built on care, expertise, and calm problem‑solving, we’re committed to developing talented individuals who can grow with us and deliver exceptional support for passengers and partners. Through our award‑winning Apprenticeship Scheme, the SkyFix Academy, and a broad range of career opportunities, we invest in meaningful development at every stage — from first steps in the aviation industry to advanced professional training and long‑term progression.

Our Apprentices

Through our in‑house SkyFix Academy, our apprentices gain not only a nationally recognised apprenticeship qualification but also a deep understanding of aviation and airport operations. These skills are widely valued across the customer service and aviation sectors, including by Gatwick Airport and its airline partners.

Our Apprenticeship Scheme is award‑winning, and we are proud to be former winners of the National Apprenticeship Awards.

At SkyFix, we are fully committed to the apprenticeship journey and to developing talent from within. Those who demonstrate natural ability and a passion for passenger service have the opportunity to fast‑track their training and progress quickly through the business. We are passionate about travel and dedicated to enhancing the airport passenger experience, continually evolving our digital tools and processes to meet the needs of today’s travellers and industry partners.

Our Training Academy

Our business is highly specialised, and our people are our greatest strength. That’s why we invest deeply in colleague development, with the goal of building proactive, mutually supportive working relationships across the organisation.

As part of this commitment, we operate the SkyFix Academy — a dedicated in‑house training facility led by experienced industry trainers. Here, successful candidates can achieve a nationally recognised apprenticeship qualification while gaining extensive aviation and airport knowledge. These skills are widely valued across the customer service and aviation sectors and are supported by our longstanding partnership with Gatwick Airport and many well‑known airlines, who recognise the quality of our training and the capability it delivers.

The SkyFix Academy also supports continued professional development beyond apprenticeship level, including advanced Amadeus ticketing training for colleagues specialising in complex travel and passenger solutions.

Our Apprenticeship Scheme is award‑winning, and we are proud to be previous winners of the National Apprenticeship Awards.

Careers

If you’re an enthusiastic, customer‑focused individual with a passion for travel, we’d love to hear from you. At SkyFix, we’re committed to developing our people and promoting talent from within, and we’re always on the lookout for new team members to join us in a range of roles.

Opportunities include customer‑facing positions, contact centre support, and administrative roles — all vital in helping us deliver calm, expert assistance to passengers when it matters most.

For more information on our current vacancies, please contact our recruitment team using the form below.

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Useful Links

Airport Services

At SkyFix, we work hand-in-hand with airports to deliver exceptional passenger care and operational efficiency.

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Airline Services

At SkyFix, we deliver expert solutions that keep your operations running smoothly and your passengers supported at every stage.

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Passenger Services

At SkyFix, we’re here to make your journey as smooth as possible. Whether you’ve left something behind on board, or missed a flight.

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