My husband and I were very lucky to meet your employee Naomi at Gatwick last Thursday, her assistance was above and beyond and very much appreciated. We had just arrived off a flight from Cuba, as part of operation Matterhorn. We were about 30 hours later than originally due in Gatwick. We had a flight to Dublin booked but obviously missed that. We were tired & stressed but Naomi was very patient and tried every possible way to get us home to Ireland, even pricing accommodation, buses, trains and flights.

You'd think a seasoned traveler like myself would know which airport to go to for their next flight. Sadly I made a huge error, after habitually going to Gatwick Airport I should have gone to Heathrow for my journey. Suffice to say British Airways held me to ransom to not only pay additional fees for another flight but also more money 60 pounds in fact to just secure my already paid for, return flight if I managed to get to Amsterdam. This is outrageous! I went to your company's desk and was assisted by Aleesha who was incredibly helpful, did everything for me, printed my boarding pass got me a great seat and priority boarding with no fuss. Totally professional, I cannot praise her enough, honest dedication to help somebody who's been a complete numpty. Needless to say I'll be taking this up with BA but if you can book your trips through this company I'd recommend it. John Mills

I had the pleasure of dealing with Aleesha at Skybreak today. After receiving my new passport issued with incorrect name, and unable to board my flight. I was taken to the Skybreak desk where Aleesha looked after everything calmly, with knowledge and patience. She saved the day! Thanks again Aleesha.

Thankfully registering my phone as lost on the Skybreak system was really easy and quick and I was able to do it online over the weekend. I received an email that the phone had been found and sent to Skybreak 2days later and collected it the next day. The Skybreak staff were helpful and friendly; the whole process was really smooth and efficient. Thank you Skybreak!